In the past year or two I’ve read a few books and articles that encourage freelance designers and small business owners to avoid referring to themselves in the plural as a way of making their operation look bigger than it really is. For example, if you’re a sole proprietor, the argument is that there’s nothing […]
Most designers will, at some point, work with a client who is difficult to please. Even if you work through all the challenges and frustrations and somehow manage to satisfy the client, the final design often ends up being worse due to the client’s micromanagement or ill-advised preferences. What if you knew in advance that […]
If you’re a web designer, you’ve probably had more than one client ask you about hosting: Where will my site be hosted? Do you provide hosting? Can I continue hosting my site with my current provider? Some clients are particularly hands-off and need someone to handle everything relating to their website, including domain registration, hosting, […]
One frustration I have with our industry is that some designers don’t always act in their clients’ best interests. There are several notable ways in which this problem manifests itself: Not addressing the client’s business needs. Designers take pride in the fact that they aren’t merely artists; they solve problems for their clients. All too […]
Throughout my career I’ve never had to fire a client, but looking back, there are several times I probably should have. And in every case, in one way or another, it’s because the client attempted to take over the design process.
A few days ago, I met with a prospective client, and during the course of our discussion I found myself repeatedly trying to convince them to abandon many of the plans they had for their new website. The client had some interesting ideas: a new e-commerce system, a custom video upload tool, and a mobile […]